Refund policy

The Fabric Shop reserves the right not to exchange or refund items if:

  • You have changed your mind
  • Your circumstances have changed
  • The colour of the fabric is not what you thought 
  • You have laundered the fabric incorrectly. 

The Fabric shop cannot guarantee the colour of the fabric due to variances in screen monitor settings and other possible variances outside of our control.  
We will do our best to correctly display the colour in photographs, however, if you would like to request a sample of the fabric first, please contact The Fabric Shop on 09 274 6045. 
If you are unsure how to care for your fabric please contact us, as we do not accept returns on fabric that was been laundered incorrectly. 

The Fabric Shop will accept returns if your product is not up to scratch being it has a minor or major fault, or if you have received the wrong product.  Our  14-day return policy  means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you have received it, unused and in it's original packaging. A receipt or a proof of purchase is also required. 

To start a return, you can contact us at thefabricshopnz@gmail.com. If your return is accepted, we will send you a return shipping bag along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us for any further questions at thefabricshopnz@gmail.com. 


Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.